receive or collect about you is treated. Please read the information below to learn the
following regarding your use of this website.
Signing Buyer Representation Contract (Exclusive Right to Represent)
To get the refund of buyer’s agent commission, you also need to sign a Buyer Representation Contract to assign SRE as your buyer’s agent when you want to start the transaction.
Logging in & Editing Your Contact Information
If you would like us to delete or change your personally identifiable information, please send a request to [email protected]. Your log in ID is your e-mail address and you can reset your password if you lost or forgot your password by clicking on the “Forgot your password” link on the log in page.
Sharing Your Information
- To our subsidiaries and affiliates;
- To contractors, service providers, and other third parties we use to support our business (we strongly encourage these contractors, service providers, and other third parties to adopt and promote strong privacy policies; however, the use of your personally identifiable information by these contractors, service providers, and other third parties is governed by their respective privacy policies, is not subject to our control, and we are not responsible for the policies or practices of third parties);
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SRE MATRIX’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personally identifiable information held by SRE about our website users is among the assets transferred;
- To third parties to market their products or services to you if you have not opted out of these disclosures;
- To fulfill the purposes for which you provide it;
- For any other purpose disclosed by us when you provide the information; and
- With your consent.
Occasionally, we may also be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate government authorities. In such cases, we will disclose personally identifiable information upon receipt of a court order or subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We will disclose your personally identifiable information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SRE, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
At no time will SRE share your password with any third party.
Personally Identifiable Information We Collect
The following refers to information that lets us know the specifics of who you are. When you engage in certain activities on this website, such as registering for an account, downloading or purchasing a product or service, or sending us feedback, we may ask you to provide certain information about yourself. Personal information (such as your name, address, zip code, telephone number, and e‐mail address) will be primarily used to validate that you are a client of SRE and have been given access to the private section of the website by a SRE agent, but may be used by SRE to help us offer content and services that are most likely to appeal to you. The information gathered automatically by our system ‐ such as your computer’s IP address, the kind of browser you are using, the Uniform Resource Locator (“URL”) that points to the site you just came from, the URL you go to after visiting our website, and a record of your navigation through our site ‐ may be used by SRE so we can understand how to make our sites convenient and useful to our audience. SRE will not disclose personally identifiable information about you to third parties not associated with SRE.
How We Collect and Use Your Information
We do not collect any personally identifiable information about you unless you voluntarily provide it to us. However, you may be required to provide personally identifiable information to us when you elect to use certain products or services available on our website. These may include: (a) registering for an account on our Web Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) responding to surveys that we might ask you to complete for research purposes; (e) sending us an e‐mail message; or (f) submitting a form or transmitting other information by telephone or letter.
SRE does not collect sensitive data such as credit card information or social security numbers. You should never e-mail sensitive information or send sensitive information over unsecured web forms.
All intellectual property contained on the SRE website is the exclusive property of SRE or its content contributors. This content cannot be copied, reproduced, or used without written permission from SRE. This website contains logos, trademarks, service marks and design elements that are proprietary to SRE. These trademarks are protected under applicable trademark laws and cannot be copied, reproduced or used without written permission from SRE. Reproduction, storage, or use of materials retrieved from the SRE site is subject to applicable copyright laws.
Security Measures & Data Protection
SRE has taken the following important measures to protect against loss, misuse or alteration of your personal information. Whenever personal information about you is stored, that information is password-protected from unauthorized access or use. In addition, this information is kept only on secure servers that are located behind a “firewall,” designed to keep unauthorized users from accessing our network. Our network firewall is a combination of hardware and software. SRE cannot protect you if we do not know that your Password or IDs have been compromised. To contact us, send email to [email protected].
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Web Site. Any transmission of personally identifiable information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
SRE is committed to protecting the privacy and safety of our children. We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). SRE does not provide services to minors nor do we knowingly collect data from minors or utilize plug‐ins that collect personal information through child‐directed third party websites or online services. Our website and services are all directed to individuals who are eighteen years old or older. Should a minor send personal information to us, we will use that information only to respond directly to that minor to inform him or her that we may not provide service to them. Data known to be from minors will be immediately deleted.
Your California Privacy Rights
Users of our website residing in certain jurisdictions, like California, have a right to request and receive information identifying any third parties that we may have disclosed personal identifiable information pertaining to you and your family in the last calendar year for that company’s direct marketing purposes and a description of the categories of the personal information disclosed. To make such a request, please send an e‐mail to us at [email protected] or write to us at 100 Wilshire Blvd., Suite 1230, Santa Monica, CA 90401 and include the statement “Request for California Privacy Information” in the body or subject line of your request.
How to Opt-Out of Future Communications
Registered users may opt-out of receiving further communications through e-mail. Users can cancel our opt-out newsletter by e-mailing [email protected].
The SRE.com website enables you to send e-mail to your SRE agent. Whenever you choose to initiate these kinds of communications with us, or anyone else, you may expect to be contacted in return.